Introduction

These Terms and Conditions govern your use of Umva Lab’s social media marketing services and platform. By accessing or purchasing our services, you agree to comply with these terms in full.

Service Description

Umva Lab provides social media engagement services, including followers, likes, views, and subscribers for platforms such as Instagram, YouTube, TikTok, and others. Services are delivered as described in each order, subject to availability and platform policies.

User Eligibility

You must be at least 18 years old or have legal authorization to use our services. By registering, you confirm that all provided information is accurate and that you will not misuse the platform.

Account Responsibilities

You are responsible for:

Maintaining the confidentiality of your account credentials.
Providing valid, public social media URLs for service delivery.
Ensuring your use complies with the terms of service of targeted social media platforms.

Umva Lab is not liable for account suspensions or bans resulting from user actions.

Payments and Refunds

All payments are processed securely via third-party gateways. Refunds may be issued for undelivered services at our discretion, but completed orders or services affected by user errors (e.g., incorrect URLs) are non-refundable.

Service Delivery

We strive to deliver services promptly, typically within minutes to hours, depending on the order. Delivery times are estimates, and delays due to platform restrictions or technical issues do not qualify for automatic refunds.

Some services include a refill guarantee for drops in engagement within a specified period (e.g., 30 days), as outlined in the service description.

Prohibited Activities

You agree not to:

Use our services for illegal, fraudulent, or harmful purposes.
Attempt to reverse-engineer, hack, or disrupt our platform.
Resell services without explicit authorization as a registered reseller.

Violation of these terms may result in account termination without refund.

Limitation of Liability

Umva Lab is not responsible for:

Losses or damages arising from social media platform actions (e.g., bans or content removal).
Inaccuracies in service outcomes due to algorithm changes or third-party restrictions.
Indirect or consequential damages from using our services.

Our liability is limited to the amount paid for the service in question.

Termination

We reserve the right to suspend or terminate accounts for non-compliance with these terms, including non-payment or misuse. Users may close their accounts by contacting support, subject to settling any outstanding obligations.

Changes to Terms

We may update these Terms and Conditions to reflect changes in our services or legal requirements. The latest version, effective as of April 13, 2025, will be posted on our website.

Contact Us

For questions or concerns about these Terms and Conditions, please contact us at [email protected]. We are committed to resolving issues promptly.